Updated: 9/25/2022

DISCLAIMER
1.0 All customers in agreement of hiring and/or doing business with Coldwell Communications, technicians, third-party providers or other associations agree to the following terms.
1.1 Coldwell Communications will only perform and provide computer services, repairs, and upgrades as requested by the customer. Coldwell Communications will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete, memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Coldwell Communications will not be responsible for data loss. (See para 4.4 and sect 8 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All repair software will be deleted / uninstalled upon completion of the service.

BILLING TERMS
2.1 Charges will be calculated in one hour increments, and carry a minimum one hour charge.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Coldwell Communications.

PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
3.3 Coldwell Communications accepts cash, checks, and credit cards.

LIABILITY
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, poorly configured software, or hardware problems/failures; You agree to hold Coldwell Communications and any person(s) associated with Coldwell Communications or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to back up your data. Coldwell Communications will not be responsible for data loss.
(See para 1.4 above and sect 8 below)

SUPPORT
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 At our discretion, free support may be provided for problems to be resolved stemming from the initial work, but not resolved within the first 30 days.

REPAIRS & SERVICE GURANTEE
6.1 All services and repairs are guaranteed for 14 days from the completion / acceptance date on the Service Order.
6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Coldwell Communications will perform the repair/service free of any labor charge up to $120. New parts will be charged to the customer.

ESTIMATES
7.1 Free Estimates. All repair estimates are free.
(See para 2.2, 2.3, and 2.4 above)

BACKUP OF DATA
8.1 The customer is responsible for the backup of data on their computer.
8.2 Coldwell Communications can provide a short-term localized backup at a customers request. This doesn’t guarantee that all data can or will be backed-up and a localized backup is deleted upon completion of work.
8.3 Windows and program files folders will not be backed up without a specific written request from the customer.
8.4 Coldwell Communications will not be held responsible for files that are not backed up and lost.
8.5 Coldwell Communications is in no way responsible for the content of the customer’s files.

EQUIPMENT/HARDWARE/INSTALLATION WARRANTY
9.1 Most equipment/hardware is provided with a 7 day to 1 year warranty depending on different manufacturers’ requirements (warranty terms provided at time of sale/service per equipment/service type).
9.2 Warranty is provided for defective or failed hardware that meets the warranty requirements of the hardware manufacturer.
9.3 Warranty claims are made through Coldwell Communications and the hardware manufacture unless otherwise stated.
9.4 Warranty claims that don’t meet the criteria of the manufacture may be rejected at the expense to the customer (ex. physical damages / failures out of warranty scope).
9.5 Warranty claims are made at the discretion of Coldwell Communications and may be subject to billable time.
9.6 Installation warranty is provided for 30 days from installation date. This covers hardware installed outside of equipment warranties (ex. ethernet cables or other).
9.7 Coldwell Communications doesn’t provide direct warranties on hardware or equipment sold. All warranties are subject to the terms of the hardware/equipment manufacturer.

HARDWARE INSTALLATIONS / SERVICES / REFUNDS
10.1 Coldwell Communications, at their discretion, may provide a 14-day money back guarantee on select services and/or hardware sales if hardware is in the same / functional condition at the time of sale. (Some exclusions apply, refer to 10.2)
10.2 Coldwell Communications can’t provide refunds for some hardware/services once installation has been completed (ex. phone/tablet/monitor screens) unless the refund pertains to a warranty-related request at our discretion.
10.2 Coldwell Communications, at its discretion, may require a restocking fee up to 50% of the total value of hardware purchased, sold, or installed.
10.3 After 14 days, all sales and rendered services are considered final.